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Thanks for shopping at [Al’ard Malaysia].
If you are not entirely satisfied with your purchase, we are here to help!
Returns
Our return policy lasts 30 days. If 30 days have gone by since you received
the item, we cannot offer you a refund or exchange, unfortunately.
To be eligible for a return, your item(s) must be unused in the same condition that you received it and be in the original packing.
Your item must be returned to us with a copy of your original receipt. Please do not send your purchase back to the manufacturer.
For Order Return inquiries, please email nazran.a@alard.ps.
Order Changes and Cancellation
Upon purchase, we’ll give you 24 hours to cancel or make any changes (sale items are not subject to cancellation). Any time beyond that, your order will already be processed, prepared for shipping, and order changes or cancellations cannot be made.
Contact details:
Damaged /Missing
If for some reason, your order arrived damaged, unusable or missing items, we will be happy to provide you with a replacement. Please keep them in the original packages contact or email us an image of the damaged products immediately without the need to know the cause of damage. You have seven days to claim from the date of arrival & we will substitute the damaged goods without any extra charges.
’My tracking information says delivered but I didn’t receive it yet.’
If we have confirmed with the post office and shipping carrier that the item was delivered with a specific date, time, and location. We are not responsible for missing items.
If our shipping carrier or post office cannot confirm the item was delivered. You need to contact us and report it, we will make the arrangements to send you another one.
If the package was delivered to the exact same address the buyer filled in and it was wrong, we will not be able to respond for that. So please double check the shipping address you filled in your shopping cart.
Incorrect Order
If you get a shipment from us with any mixed–up (i.e. wrong kind of olive oil, size, Product, etc.), please don’t hesitate to contact us or send us an email with an image of what you received & we will immediately give it attention and try to solve any issue. Al’Ard company never takes a final decision or replacement without your agreement and expect the same in return. you have to send a claim within seven days of your delivery; otherwise, you can’t
Please contact us for more details so we can find out the best solution for you.
Refunds
Once we receive your item(s) in the condition and manner stated above, we will process your refund immediately and notify you at that time.
We will initiate a refund to the payment method used to make your purchase. Once the credit is processed, it will generally reflect in your payment account within 7-10 days, depending on your card issuer’s policies.
Shipping Policy
All orders will usually be shipped the next business day.
We ship within Malaysia only.
Al’ard Products ships via DHL, POS Laju, City-Link Express, or Sky Net worldwide express with delivery in 3 to 6 business days, depending on how far you are, so please consider this while estimating the arrival of your package.
For international orders kindly, contact us for shipping prices.
You will be responsible for paying for your own shipping cost for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Postage Charges
Peninsular Malaysia.
Perlis, Kedah, Penang, Perak, Selangor, Wilayah Persekutuan, Kelantan, Terengganu, Pahang, Negeri Sembilan, Melaka and Johor states.
0 - 2kg = RM10.00
2.1 - 3kg = RM15.00
3.1 - 5kg = RM20.00
Sabah and Sarawak States.
0 - 2kg = RM20.00
2.1 - 3kg = RM35.00
3.1 - 5kg = RM50.00
Sale Items
Only regular-priced items may be refunded, unfortunately, sale items cannot be refunded or canceled
Contact us
Alard Far East Sdn Bhd
Address:
G21, Block 3, Laman Seri Business Park,
Persiaran Sukan, Seksyen 13,
40100 Shah Alam, Selangor. Malaysia